{"id":1722,"date":"2024-06-11T13:50:42","date_gmt":"2024-06-11T12:50:42","guid":{"rendered":"https:\/\/rawiptv.com\/?page_id=1722"},"modified":"2024-06-11T14:14:29","modified_gmt":"2024-06-11T13:14:29","slug":"refund-and-returns-policy","status":"publish","type":"page","link":"https:\/\/iptv-tel.com\/fr\/refund-and-returns-policy\/","title":{"rendered":"Politique de remboursement et de retour"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1722\" class=\"elementor elementor-1722\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-60ba11a e-con-full e-flex e-con e-parent\" data-id=\"60ba11a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9b83012 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"9b83012\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Thank you for choosing IPTV-TEL for your ultimate entertainment experience. Your satisfaction is our priority, and we want to ensure a seamless journey into the world of IPTV.<\/p><p>Before making a purchase, we encourage you to request a trial account. Test our service and ensure it aligns with your expectations before committing to a long-term subscription.<\/p><p>\u00a0<\/p><p><strong><span style=\"color: #fe9043;\">1. Refund Eligibility<\/span><\/strong><\/p><p><strong>&#8211;<\/strong> Refunds for our IPTV subscriptions are subject to specific conditions:<\/p><ul><li>You may request a refund within 7 days from the date of purchase. After 7 days, no complete refund can be processed.<\/li><li>All other refund requests will be returned partially according to the used period of the subscription, provided there was an issue from our end that we couldn&#8217;t fix within 72 hours. Our support team will contact users in all refund cases.<\/li><li>For clarity, refunds will only be granted for the unused period of the subscription, applicable to all plans, and if it meets the refund requirements.<\/li><li>After 7 days, Refunds won&#8217;t be granted for active usage, instead, refunds will be processed only for the unused period of the subscription.<\/li><\/ul><p><strong>&#8211;<\/strong> We will not send refunds nor make partial refunds if:<\/p><ul><li>Customer dissatisfaction with the channel line-up or a change of mind without a valid reason.<\/li><li>Customer refusal to apply the solutions provided in case of any issues.<\/li><li>Misuse or abuse detected.<\/li><\/ul><p>\u00a0<\/p><p><strong><span style=\"color: #fe9043;\">2. How to Request a Refund :<\/span><\/strong><\/p><p>Initiate a refund request by reaching out to our responsive customer support team via our email at or through our WhatsApp chat. Share your order details and provide a brief explanation of the issue. We are committed to prompt assessments and responses.<\/p><p>\u00a0<\/p><p><strong><span style=\"color: #fe9043;\">3. Refund Processing :<\/span><\/strong><\/p><p>Upon approval, refunds will be processed within 1-2 days to the original payment method. Allow additional time for the refund to reflect in your account.<\/p><p>\u00a0<\/p><p><strong><span style=\"color: #fe9043;\">4. Late or Missing <\/span><\/strong><\/p><p>If you haven&#8217;t received a refund within the specified period, first, check your account. If the issue persists, promptly contact us.<\/p><p>\u00a0<\/p><p><strong><span style=\"color: #fe9043;\">5. Service Disruptions :<\/span><\/strong><\/p><p>While our servers are generally stable, occasional freezing or non-functional channels may occur due to various reasons. However, these issues are not permanent, and our expert engineers are constantly working to resolve them.<\/p><p>Most of the time, these temporary issues are caused by:<\/p><ul><li>Customer internet fluctuations.<\/li><li>Issues with the box\/apps\/customer setup in general.<\/li><li>Problems with your Internet Service Provider (ISP).<\/li><li>Channel downtime from the server end.<\/li><li>Customer changes his\/her mind and wishes to withdraw or switch between servers.<\/li><li>Server updates\/restarts from our end (weekly performance maintenance).<\/li><\/ul><p>In the event a user\/customer is unable to watch their IPTV subscription plan for 72 hours or more due to server issues or any problems caused by us:<\/p><p>We are committed to ensuring your satisfaction. In such cases, we will either provide a complete refund of the package price or add all lost time on top of your subscription for free. Additionally, we may offer some extra bonuses.<\/p><p>\u00a0<\/p><p><strong><span style=\"color: #fe9043;\">6. Contact Us :<\/span><\/strong><\/p><p>Should you have any questions or require assistance regarding our refund policy, please feel free to contact our customer support team at [your support email or phone number].<\/p><p>Feel free to let me know if you have any specific preferences or additional modifications!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Thank you for choosing IPTV-TEL for your ultimate entertainment experience. Your satisfaction is our priority, and we want to ensure a seamless journey into the world of IPTV. Before making a purchase, we encourage you to request a trial account. 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